Legal information — Playrewardhub (Australia)
This page sets out our Terms of Service, consumer rights under Australian Consumer Law (ACL), refunds policy, liability limits, IP and dispute resolution procedures for Playrewardhub services across Australia.
Company details
- Trading name: Playrewardhub
- Legal entity: Playrewardhub Pty Ltd
- ABN: 48 987 654 321
- Address: 18 Albion Street, Surry Hills NSW 2010, Australia
- Phone: +61 478 239 156
- Email: Playrewardhub@outlook.com
Registered in Australia. Services supplied from NSW. These terms apply to all bookings and purchases unless otherwise stated in a written agreement.
We operate classes (in-person and online), workshops and teacher training. Prices include GST where applicable and are shown at the time of booking.
Terms of Service
By purchasing or booking a class or program you agree to our terms. Key points:
- Bookings: Subject to availability. We may cancel or reschedule; where we cancel, you may elect a full refund or credit.
- Payments: Processed securely. All charges in AUD. Membership and package expiry and transfer rules are specified at purchase.
- Health & safety: You must disclose medical conditions and participate at your own risk. Follow instructor guidance.
Pricing & GST
All advertised prices include GST where applicable. For business clients, tax invoices available on request.
Australian Consumer Law (ACL) — Your rights
Under the ACL, consumers have guarantees that cannot be excluded, including acceptable quality, fit for purpose and match description. If a service fails to meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement, refund or compensation.
Where a problem is major you may choose a refund or a replacement. For minor problems we may offer remedy without charge. These legal rights are in addition to any remedies we offer.
Refunds & cancellations
We aim to be fair while managing limited class capacity:
| Type | Refund | Credit/Reschedule |
|---|---|---|
| Single class — cancellation by student (24+ hrs) | *** refund | Transfer/credit at discretion |
| Single class — cancellation by school | Full refund or credit | — |
| Course / workshop — major issue | Pro-rata refund or reschedule | Yes |
Specific refund rights under ACL apply where services are not provided with due care and skill or are not fit for their disclosed purpose.
Intellectual property
All content, class sequences, training materials, images and trademarks on this site are the property of Playrewardhub or used with permission. You may not reproduce, distribute or create derivative works without prior written consent.
If you believe your IP has been used improperly, please follow the complaint procedure below.
Complaints & dispute resolution
We encourage you to raise any issue promptly. Most matters are resolved quickly through our internal process. Steps:
- Contact our team by email at Playrewardhub@outlook.com or use the form below.
- We will acknowledge within 5 business days and aim to resolve within 20 business days.
- If unresolved, you may refer the matter to external dispute resolution or the relevant state fair trading agency or the ACCC.
Submit a complaint
By submitting you consent to our handling of personal data as described in the Privacy Policy.