Privacy Policy

Playrewardhub respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, how we store it, and the choices available to you. It applies to our website, studio bookings, online classes, and related communications offered in Australia.

Information we collect. We may collect your name, email address, phone number, emergency contact, and basic health considerations that you choose to share for class suitability. For purchases, payment processors handle card details directly; we receive confirmation of payment status, pass type, and dates. Website interactions such as pages viewed, device type, and approximate location may be captured to improve layout and scheduling insights.

How we use information. We use personal details to manage bookings, deliver classes (in studio and online), send important updates about schedules or changes, provide receipts, and answer questions. With your consent, we may share occasional guidance, new timetable highlights, or workshop announcements. You can opt out of promotional messages at any time using the link in emails or by contacting us via the details below.

Cookies and similar tools. Our website uses essential cookies to maintain security and basic functionality. We also use optional analytics cookies that help us understand aggregate usage and refine content. You can accept or decline optional cookies through the banner on our site and adjust your browser settings if you prefer. Your choice is stored for convenience and can be changed later by clearing cookies or revisiting the banner if presented again.

Storage and security. We store records in reputable cloud services with access restricted to staff who require it for studio operations. Measures include encryption in transit, password policies, and periodic reviews of access. While security practices reduce risk, *** method of transmission over the internet or method of electronic storage is entirely free from vulnerability, so we encourage strong personal device hygiene and prompt reporting of any concerns.

Sharing. We may share information with service providers that support bookings, video streaming, email delivery, and payments. These providers act under agreements and use data only to supply contracted services. Where a provider operates outside Australia, we take steps to ensure appropriate safeguards are in place.

Retention. We keep records only as long as needed for the purposes described or as required by Australian law, then remove or de-identify them in a timely manner. You may request correction of your details at any time, and you may request deletion where lawful and practical.

Your choices. You may access or update your information by contacting us. You can opt out of promotional messages, choose whether to accept optional cookies, and adjust camera or microphone settings during online sessions. If you are under medical care, please follow guidance from your practitioner and share relevant considerations with your teacher before class so suitable options can be offered.

Children. Our regular timetable is designed for adults and mature teens with guardian oversight where appropriate. For any specialised programs involving younger participants, we provide additional guidance and consent materials at the time of registration.

Contact. For privacy questions or requests, contact Playrewardhub at Playrewardhub@outlook.com or call +61478239156. Postal address: 18 Albion Street, Surry Hills NSW 2010, Australia.

Updates to this policy. We may revise this policy to reflect changes in services, technology, or regulation. The latest version is published on this page with an updated date. Significant changes will be highlighted in a site notice or email where appropriate.